🏢 Emirates Call Center –
Dubai Outsource Zone, Academic City
📌 Project Overview
The Emirates Call Center located in Dubai Outsource Zone is a world-class operations hub designed for Emirates Airline.
Built to support high-volume customer engagement across global markets, this facility combines cutting-edge infrastructure
with robust redundancy systems to ensure seamless operations 24/7.
🏗️ Project Details
- Location: Dubai Outsource Zone, Academic City, Dubai, UAE
- Built-Up Area: Approx. 868,270 sq. ft.
- Client: Emirates Airline
- Consultant: Design Concept
- Main Contractor: City Diamond Contracting
🛠️ Scope of Works
- Power Infrastructure
- 6 Transformers – 1500 KVA each
- 6 UPS Units – 400 KVA each
- 4 Diesel Backup Generators – 1600 KVA each
- HVAC & Cooling Systems
- 2 Chillers – 221 tons each
- Chilled Water Pump Systems – Primary, Secondary & Tertiary
- FAHUs, AHUs, and FCUs installed throughout
- Fire Protection & Life Safety
- Complete sprinkler system
- Firefighting pump set (electric, diesel & jockey)
- Inergen gas suppression for critical areas
- HSSD (High Sensitivity Smoke Detection)
- Central emergency battery backup system
- Data Center
- Two floors with Close Control Units (CCUs)
- Dedicated AHUs for server room cooling
- Call Center Operations Area
- Spread across 8 floors
- Integrated voice, data, and power desks
- Redundant 300 KVA UPS units for uninterrupted support
🌐 Strategic Importance
This facility reinforces Emirates Airline’s global commitment to operational excellence and superior customer service. Designed with reliability and scalability in mind, it remains one of the key telecom and support infrastructures for aviation in the UAE.
